Frequently Asked Questions (FAQs)
🛒 Ordering
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to cart, and proceed to checkout. It’s quick, secure, and easy.
Q: Can I modify or cancel my order after placing it?
A: We begin processing orders right away, so changes or cancellations may not be possible once your order is confirmed. Please contact us as soon as possible at stitchplace14@gmail.com, and we’ll do our best to help.
📦 Shipping & Delivery
Q: How long does delivery take?
A: Most items are delivered within 7–18 business days, depending on your location and the product. Each product page will indicate estimated delivery times.
Q: Do you offer tracking?
A: Yes! Once your order is shipped, you’ll receive a tracking link via email.
Q: Do you ship internationally?
A: Currently, we ship to New Zealand, Australia, and selected global regions. Shipping availability will be shown at checkout.
🎁 Returns & Refunds
Q: What is your return policy?
A: We accept returns for defective or damaged products within 7 days of delivery. Please refer to our Returns & Refunds page for full details.
Q: What if my item arrives damaged or incorrect?
A: We’re so sorry! Please email us at stitchplace14@gmail.com within 7 days of delivery with your order number and photos of the issue, and we’ll make it right.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and secure Shopify checkout methods.
Q: Is your site secure?
A: Absolutely. Our site uses SSL encryption and secure payment gateways to protect your data.
🧡 Other Questions
Q: Where is Modliv based?
A: We’re proudly based in New Zealand and Australia and are a subcompany of STITCH PLACE. curating beautiful and affordable finds from around the world.
Q: Do you work with creators or influencers?
A: Yes! We'd love to collaborate. Reach out to us at stitchplace14@gmail.com
Q: How can I contact you?
A: Email us anytime at stitchplace14@gmail.com — we aim to respond within 24–48 hours.